TEST ISO-IEC-20000-FOUNDATION QUESTIONS VCE | FREE ISO-IEC-20000-FOUNDATION STUDY MATERIAL

Test ISO-IEC-20000-Foundation Questions Vce | Free ISO-IEC-20000-Foundation Study Material

Test ISO-IEC-20000-Foundation Questions Vce | Free ISO-IEC-20000-Foundation Study Material

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 2
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

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Free ISO-IEC-20000-Foundation Study Material | ISO-IEC-20000-Foundation Sample Questions Answers

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q45-Q50):

NEW QUESTION # 45
What is the objective of service continuity management?

  • A. To ensure that agreed commitments to continue to provide services to customers can be met in foreseeable circumstances
  • B. To ensure that potential service continuity issues are predicted and preventive action taken
  • C. To ensure that service continuity plans are tested in accordance with business needs
  • D. To ensure that service continuity requirements are fully defined and agreed in service level agreements

Answer: A


NEW QUESTION # 46
What is not an input to manage continual improvement?

  • A. Governance of processes operated by other parties
  • B. Problem records
  • C. Optimized resource utilization or risk reduction
  • D. Relevant directives from top management

Answer: A


NEW QUESTION # 47
at is the difference between a nonconformity and an observation?

  • A. A nonconformity can be identified by both internal and external auditors, but an observation can only be identified by an internal auditor
  • B. They are different names for the same thing
  • C. They identify different levels of defect, and if either of them are identified during an audit then certification

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